How we handle your data.

LeadStreamIQ ("LeadStreamIQ," "we," "our," or "us") provides cloud-based lead management, CRM, customer communications, artificial intelligence, workflow automation, API integrations, email, and SMS messaging services for businesses. This Privacy Policy explains how we collect, use, disclose, protect, and retain information processed through the LeadStreamIQ platform.

1. Information We Collect

• Contact information including name, email address, phone number, mailing address, and company.
• Lead information submitted through websites, advertising platforms, APIs, email, CRM systems, or manual entry.
• Technical information including IP address, browser, device, operating system, cookies, and analytics.
• Account information, authentication logs, billing information, and support communications.

2. Information We Receive From Customers

Businesses using LeadStreamIQ may submit customer information for the purpose of lead processing, CRM management, communications, reporting, automation, and customer relationship management. Those businesses are responsible for obtaining any legally required consent before submitting personal information to LeadStreamIQ.

3. How We Use Information

• Process and route leads.
• Provide CRM and workflow automation.
• Deliver email and SMS communications.
• Provide AI-assisted lead parsing, classification, spam detection, and response suggestions.
• Improve our Services and maintain platform security.
• Comply with legal obligations.

4. Artificial Intelligence

LeadStreamIQ may use artificial intelligence to classify leads, extract structured data, recommend responses, detect spam, enrich lead records, and automate workflows. AI-generated suggestions are intended to assist users and should be reviewed before being relied upon for business decisions.

5. SMS Messaging Policy

Consent

Users receive SMS communications only after providing the consent required by applicable law. Businesses using LeadStreamIQ are responsible for obtaining appropriate consent before requesting SMS delivery through the platform.

We do not share, sell, rent, or otherwise provide your mobile phone number or messaging consent information to any third parties or affiliates for marketing or promotional purposes.

Types of Messages

• Lead follow-up
• Product information
• Appointment scheduling and reminders
• Customer support
• Transactional and account notifications

Message frequency varies. Message and data rates may apply.

Reply STOP, END, CANCEL, QUIT, or UNSUBSCRIBE to opt out at any time.

Reply HELP for assistance or contact support@leadstreamiq.com.

Consent to receive SMS messages is not a condition of purchasing goods or services.

6. Mobile Information and SMS Privacy

We do not share, sell, rent, or otherwise provide your mobile phone number or messaging consent information to any third parties or affiliates for marketing or promotional purposes.

We may use trusted service providers to operate our platform, including telecommunications providers, cloud hosting providers, payment processors, analytics providers, and email delivery providers. These service providers process information solely on our behalf to provide the Services and are contractually prohibited from using your personal information for their own marketing or promotional purposes.

No mobile information will be shared, rent or sold to third parties for marketing purposes.

7. Cookies & Analytics

We use essential, functional, analytics, and security cookies to operate and improve our Services. Users may manage cookie preferences through their browser settings where available. See our Cookie Policy for more detail.

8. Third-Party Providers

LeadStreamIQ may use providers such as Twilio, Amazon Web Services, Microsoft, Google, Stripe, and similar vendors to operate portions of the Services. These providers process information only as necessary to deliver their services.

9. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. While no system can guarantee absolute security, we continually work to protect data against unauthorized access, disclosure, alteration, or destruction.

10. Data Retention

Information is retained only as long as necessary to provide the Services, satisfy contractual obligations, resolve disputes, comply with legal requirements, and enforce our agreements.

11. Your Rights

Subject to applicable law, individuals may request access to, correction of, or deletion of personal information and may withdraw consent where applicable.

12. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children.

13. Changes

We may update this Privacy Policy periodically. The Effective Date above indicates the latest revision.

14. Contact

Email: support@leadstreamiq.com
Website: https://leadstreamiq.com